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FAQs

We are often asked questions about our Top Up Shops and have included answers to the most common ones below. However, if you have a question that we have not answered, please do contact us.

"Do I need a referral to use a Top Up Shop?" 

No, all are welcome.

 

"I don't think I'm poor enough."

It's not about how much money we have its about what we need.

 

"I can't afford £2" 

Please contact us before you attend and we may be able to help.

"Do I need to be on benefits?"

No, if you need it you need it.

"I don't like queueing."

If you are anxious about queuing, it would be worth coming later - towards the end of the time slot, or contact the Top Up Shop that you will be attending as they may be able to help you.

 

"Is the food out of date?"

No, whilst some food may be past its "Best Before" date which will only affect the quality, we will never offer items after their use by date

 

"Are you here every week?"

Yes we are, and we intend to be supporting our communities for the foreseeable future.

"How many times can I come?"

As often, or as little, as your need dictates. 

 

"Will I be judged?"  

No, absolutely not!

  

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